Privacy Policy

At Hotel Lotus Divine ("we", "us", "the Hotel"), we respect your privacy and are committed to protecting your personal information. This Policy explains what information we collect, how we use it, and your rights, when you interact with us through our website (www.lotusdivinehotel.com), by phone, or during your stay. By using our website or hotel services, you agree to the practices described in this Policy.

• At the time of booking: your name and contact details (phone number and email address).
• At check-in: government-issued ID proof (such as Aadhaar Card, Driving Licence, Voter ID, or Passport), address, and any other details required for guest registration under law.
• During your stay: requests made to our staff (such as room service or housekeeping) and any feedback you share with us.
• Automatically, through our website: basic technical information such as browser type, device details, and pages visited, collected through cookies (see Section 6).
• From third parties: where you book through a travel agent or online booking platform, we may receive your booking details from them; and payment confirmation from our payment processing partners (we do not receive or store your full card details).

We use your information to:

• Process and manage your booking and stay
• Verify your identity at check-in, as required by law
• Respond to your queries, requests, or feedback
• Comply with legal and regulatory requirements, including guest registration laws
• Improve our website and services

We take reasonable measures to protect your personal information, including restricting access to authorised personnel only and using secure, trusted payment gateways for processing payments.

Where a guest is under 18 years of age, we assume a parent or legal guardian is aware of and has consented to the collection of the child's information as part of the booking or stay. We do not use children's data for marketing purposes.

Our website may use cookies to help it function properly and to understand how visitors use the site. You can disable cookies through your browser settings; this may affect certain website features, such as the online booking process.

We do not sell your personal information. We may share it only:

• With trusted service providers (such as payment processors or booking platforms), strictly to complete your booking and stay
• When required by law, regulation, or a government or judicial authority (for example, guest registration records requested by local police, as required under Indian law)

We retain your information for as long as necessary to fulfil the purposes described in this Policy and as required under applicable law (for example, guest ID records may need to be retained for a minimum period as mandated by local regulations).

You may contact us to:

• Request a copy of the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, where this does not conflict with our legal record-keeping obligations (for instance, ID proof linked to a past stay may need to be retained by law, even if your other profile details are removed)

This Policy is governed by the laws of India, and any disputes shall be subject to the exclusive jurisdiction of the courts in Punjab.

For any questions about this Privacy & Cookie Policy, or to exercise your rights above, please contact us at: